Remote Assistance


Benefits of Remote Assistance

  • Rapid support
  • Remotely solve simple problems
  • Reduced Hourly Rate


Explanation of Remote Assistance

Innovative Technologies offers remote assistance in order to better serve your company’s needs. If you are having a simple problem with your computer we are able to connect to it from our office and control it to try to fix the problem. Initiating remote assistance is as simple as giving us a call to explain the issue. We will then have you logon to our website and submit a remote assistance request from the troubled computer. This service is essential for any business today because it allows for more rapid support at a slightly lesser offsite hourly rate. Many computer issues can be solved in this manner and the user is able to watch what is happening on the screen at the same time. This service is only available for computers provided there is an active network connection.

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